ENABLING A REMOTE WORKFORCE
Top Today, patient engagement means remote employees need to be able to collaborate with remote patients. Whether it’s about getting a follow-up appointment scheduled, updating their insurance information, or collecting an after-insurance payment – communication is critical. Doing so in a safe, efficient, compliant, and easy manner is the hard part. Luckily, that’s what we are good at.
Introducing, Redde, the patient interaction engine for the digital age.
- TCPA/HIPAA/PCI-DSS compliant
- Cloud-based means there is no local hardware or software needed
- Text-to-pay, and other no-login payment options
- FREE text and email notifications, including automated notices and two-way texting
- Robust reporting and analytics to help with claim management
- Real-time EMR Interface for patient billing data coming out, and payments going in
- Quick setup and Go Live
- Auto-pay, scheduled payments, and payment plans – all self-serviced by the patient
- Dynamic family account management so one login can manage the entire family, regardless of how complex the relationships are
- Mobile first design with >80% of patients using their phone to navigate everything
- Outcome-based pricing, so no more paying for services unless they are actually being used
One of the many lessons learned from the COVID-19 pandemic is that the ability to communicate with your entire patient population quickly and efficiently is paramount to managing the crisis. That’s why we added a custom bulk-messaging component to our patient interaction engine – Redde.
While patients and billing teams already loved Redde’s two-way messaging platform, adding custom bulk messaging will provide even more dynamic communication options to their toolset. Now, they can send a custom message to every patient in their database quickly and confidently.
- Send a custom message to thousands of patients with just a few clicks
- No character limits, and send as many as you would like
- Cloud-based application that you can access from any device
- Pay as you go pricing, with volume discounts
- Secure and compliant messaging with history and audit trails
With your billing teams and patient financial services working remotely now, and your patients in quarantine, communication has become a significant challenge. Have you considered using two-way texting as a quick and easy way for your patients and support teams to collaborate? Redde offers:/p>
- TCPA and HIPAA compliant messaging platform
- Unlimited Custom Templates with auto-fill and quick select
- No character or quantity limit, and send as many as you would like
- Real-time EMR interface for patient demographics
- Secure and compliant messaging with history and audit trails
- FREE as part of our standard platform set up
A recent study found that while 77% of patients are looking for an eStatement medical billing option, less than a quarter get one.
And that’s just the tip of the iceberg. Appointment reminders, payment reminders, scheduled payments, payment plans, card-on-file expiring, collections – you get the idea. Your patients don’t want to go to the mailbox for any of this. They would rather receive a text or email about it. We can help with that.
- TCPA/HIPAA/HI-TECH compliant communication platform
- Responsive messaging – our system can take payments, set up accounts, and more, all automatically done via a text
- Real-time EMR Interface for patient billing data coming out, and payments going in
- Automated Text and Email notifications sent by patient-preferred channels
- FREE Text and Emails as part of our standard platform set up
- Redde communications have one of the Highest Open Rates and Lowest Unsubscribe Rates in the industry
PATIENT AR CRITICAL IMPROVEMENTS
Top We understand just how difficult things have been in the last few months managing the response to COVID-19. We also understand that at some time soon, things will have to start to normalize again. That means you are probably preparing for a tidal wave of deferred patient services to start back up. As they do, managing your patient AR will be critical.
Our patient interaction engine, Redde, was built to reduce your cost and time to collect, drive down your patient AR, and increase your patient revenue. We do this by providing a cloud-based platform with features like:
- Text-to-pay, and other no-login payment options
- Quick setup and Go Live with no local hardware or software required
- FREE text and email notifications, including automated notices and two-way texting
- Dynamic family account management so one login can manage the entire family, regardless of how complex the relationships are
- Robust reporting and analytics to help with claim management
- Auto-pay, scheduled payments, and payment plans – all self-serviced by the patient
- Mobile first design with >80% of patients using their phone to navigate everything
- Outcome-based pricing, so no more paying for services unless they are actually being used
PATIENT AR CRITICAL TOOLS
Top Insufficient reporting tools, out-dated business processes, non-real-time analytics engines…
There are a lot of reasons why claims reporting can be difficult, but there aren’t many reasons why we can’t help you with them. Using Redde’s robust reporting and real-time analytics engine has helped save institutions hundreds of thousands of dollars a year by reducing denials from timely filing rejections, reducing claim tracking leakage, and improving AR tracking and transparency. Our clients enjoy Redde supports like:
- Quick setup and Go Live with no local hardware or software required
- Robust reporting and analytics to help with claim management
- Claim and charge-level data mining
- Dynamic dashboarding and drill-down reporting
- On-the-fly filtering and sorting
- Quick-export any data set to Excel for more robust data-manipulation
- Real-time interface with almost any EMR
PAYMENT PLAN SELF-SERVICE
Top A recent study found that over half of all patients have needed to use a payment plan to pay off a medical bill. Unfortunately, most payment plan processes are manual and time-consuming. With Redde, we make the payment plan process so easy that 95% of them are completed self-serviced by the patient, with zero help from the billing team. Even the payment gets auto-posted back to the EMR.
With Redde’s automated payment plan processes, you’ll enjoy features like:
- Custom pay plan parameters to keep you in control of what options patients see
- Payment wallet so you can keep unlimited payment methods on file for future use
- Wallet tokenization keeps each pay method encrypted and on file at the card processor, not in your IT environment
- Automated payment plans with real-time payment validation and notifications
- Real-time EMR interfacefor patient billing data coming out, and payments going in
- Custom payment plans available only to your billing team to help manage any payment scenario
- Dynamic family plans that allow one payment plan to cover every open claim in the family
FAMILY BILLING EXPERIENCE
Top Managing family accounts can be challenging, to say the least. Often, your billing and financial services teams have to handle complex family accounts involving step-children, black-listed step-parents, foster children, power of attorney for an elderly parent, relative moving in for the school year, or an emancipated minor. It becomes a lot more fun when three or four of those situations happen within the same family. And even if you get it straightened out, what happens as children age – can their parents still see their information after they turn 18, or 26?
These issues and many more are what drove us to create a dynamic family account linking process within Redde, and made it simple enough to manage that you can do it all from your phone during a commercial break.
- Cloud-based means there is no local hardware or software needed
- Text-to-link allows you to set up the family account through automated texting
- Computer assisted linking so that you can link your family together without needing everyone’s account numbers
- Auto-unlinking based on custom age parameters
- Account-level and Claim-level linking options available
- Protected accounts available with HIM-assisted linking only options
- Limited detail linking so that the user can see only financial information, not clinical
- Dynamic family plans that allow one payment plan to cover every open claim in the family